Yes, in any case, it is even a legal obligation. Each consumer has a right of retraction of 14 days from the order or from the delivery. Logically, given our principle of pre-orders, we offer it from the receipt of your purchase, and because we want above all your happiness, we increase this period to 30 days. It’s a gift! The products to be returned must be in perfect condition, unused and in their original packaging. Otherwise, we will not be able to accept them. You are responsible for the return shipping costs. We will reimburse you the amount of your purchase and the shipping costs. The return request is made via the dedicated form, in your customer area, in the order tracking. Once it is validated, you will receive a return slip to tape on your package that you will have to pay online.

The returns are to be sent to our logistician, at the address below:

TCP
Retour INÖUQA
119 Route d’Auxerre
10120 Saint-André-les-Vergers
FRANCE