MADE IN FRANCE • Complies with CE and NF – EN 71 standards
Frequently Asked Questions
Customer account
What?! You don’t have your inöuqa account yet???
It’s just not possible, we’ll fix that… Nothing could be easier. Go to inouqa.com and click on the “little man” icon (we didn’t know what else to call it…) in the upper right corner. Then let yourself be carried away and fill in the different registration steps. Once you have filled in all the necessary fields and created your space, you will receive a confirmation email (watch out for spam) that you will have to click on to officially validate your account. That’s it, you’re part of the tribe! However, if you don’t receive any email, it’s weird. In this case, contact us.
So, let’s be accurate: either you want to change your password, you’re free to do so, or you’ve lost it…
No reason to be proud 😜 Well, it happens to us too with all the passwords to remember, we don’t blame you. So, either you connect to your account and change your password or on the page of connection to your space, you click on “lost password“. In the first case, you will first have to enter your old password before choosing the new one, in the second case you can directly enter the new password. In both cases, you will have to consider the security requirements.
It’s done.
Now, don’t forget it again… Promise?
We love this question, it’s one of the easiest.
Send us an email with the new email address on which you want to receive our information and we change it.
E.A.S.Y!
Oh, you know, we are legit and everything…
So, your personal information is only used in the framework of your commercial relationship with inöuqa. We don’t share anything, we don’t sell anything. And, as required by law, as we also specify in our GTC, you have, at any time, a right of access, rectification, and opposition to your data. For this, contact us. Concerning your banking information, even less stress because they are never in our possession. Everything goes through the 100% secure platforms of our partners, Stripe and Karna (FAQ “Is my online payment secure?“.
We can’t believe it, you want to leave us already?
We started out so well together… Have we really let you down? If so, don’t hesitate to let us know first by writing to us. Maybe we can still make it up to you?
No, nothing to do, it’s clearly final? Then we are deeply sorry, but we respect your choice and wish you the best for the future. To delete your account, you must contact us and specify the email address concerned. We will take care of the rest as soon as possible. And who knows, maybe we’ll meet again one day? We believe in it in any case…
FAQ
Customer account
What?! You don’t have your inöuqa account yet???
It’s just not possible, we’ll fix that… Nothing could be easier. Go to inouqa.com and click on the “little man” icon (we didn’t know what else to call it…) in the upper right corner. Then let yourself be carried away and fill in the different registration steps. Once you have filled in all the necessary fields and created your space, you will receive a confirmation email (watch out for spam) that you will have to click on to officially validate your account. That’s it, you’re part of the tribe! However, if you don’t receive any email, it’s weird. In this case, contact us.
So, let’s be accurate: either you want to change your password, you’re free to do so, or you’ve lost it…
No reason to be proud 😜 Well, it happens to us too with all the passwords to remember, we don’t blame you. So, either you connect to your account and change your password or on the page of connection to your space, you click on “lost password“. In the first case, you will first have to enter your old password before choosing the new one, in the second case you can directly enter the new password. In both cases, you will have to consider the security requirements.
It’s done.
Now, don’t forget it again… Promise?
We love this question, it’s one of the easiest.
Send us an email with the new email address on which you want to receive our information and we change it.
E.A.S.Y!
Oh, you know, we are legit and everything…
So, your personal information is only used in the framework of your commercial relationship with inöuqa. We don’t share anything, we don’t sell anything. And, as required by law, as we also specify in our GTC, you have, at any time, a right of access, rectification, and opposition to your data. For this, contact us. Concerning your banking information, even less stress because they are never in our possession. Everything goes through the 100% secure platforms of our partners, Stripe and Karna (FAQ “Is my online payment secure?“.
We can’t believe it, you want to leave us already?
We started out so well together… Have we really let you down? If so, don’t hesitate to let us know first by writing to us. Maybe we can still make it up to you?
No, nothing to do, it’s clearly final? Then we are deeply sorry, but we respect your choice and wish you the best for the future. To delete your account, you must contact us and specify the email address concerned. We will take care of the rest as soon as possible. And who knows, maybe we’ll meet again one day? We believe in it in any case…
